Privacy Policy

Man With a Van Harringay Privacy Policy

This Privacy Policy explains how Man With a Van Harringay collects, uses, stores and protects personal data of its customers and prospective customers in the Harringay area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By requesting a quotation, making a booking, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man With a Van Harringay in connection with enquiries, quotations, bookings, and the provision of man and van services to customers in the Harringay area and surrounding neighbourhoods. It also applies to personal data processed for marketing to local customers, where permitted by law.

Data Controller

For the purposes of data protection law, Man With a Van Harringay is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We only collect personal data that is necessary for providing our services, running our business, and complying with legal obligations. The types of personal data we may collect include:

Identification and contact details, such as your full name, postal address, pickup and delivery addresses, and other contact details you choose to provide.

Booking and service information, including dates and times of service, nature of items to be moved, access details, instructions you provide, and any associated notes relevant to your move.

Communication records, including information contained in messages, forms, and other correspondence between you and Man With a Van Harringay.

Payment-related information, such as the amount charged, payment status and basic transaction details. We do not store full payment card numbers or security codes; where relevant, these are processed securely by our chosen payment processors.

Technical and usage data, where applicable, such as general information about how you interact with our website or online forms, including timestamps and basic device or browser information. We do not intentionally collect more data than is needed to operate and improve our services.

How We Collect Personal Data

We collect personal data in a number of ways, including:

Directly from you when you contact us to request a quote, make a booking, or ask a question.

Through our website forms when you submit an enquiry or reservation request.

By phone or in person when you discuss services, provide access details, or confirm arrangements.

From third parties only where it is lawful and necessary, for example if someone books our services on your behalf and provides your details for the job.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the situation, we may rely on the following lawful bases:

Contract: Processing is necessary to enter into or perform a contract with you, such as arranging and completing a man and van service, providing a quotation, or managing your booking.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights. This can include managing our relationship with you, improving our services, maintaining records, and protecting our business from fraud or misuse.

Legal obligation: We may process and retain certain information to comply with legal obligations, such as tax, accounting, and regulatory requirements.

Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, confirm availability, and respond to your enquiries.

To set up, manage, and carry out bookings for our man and van services, including communicating about timings, addresses, and access.

To manage payments, invoices, and related financial records.

To communicate with you about changes to bookings, terms, or policies where necessary.

To manage our day-to-day business operations, maintain records, and improve our services.

To handle complaints, disputes, or claims and to enforce our contractual rights.

To comply with legal and regulatory obligations, including record keeping, tax, and accounting requirements.

Where permitted, to send you information about our services that may be relevant to you as a customer in the Harringay area, while always respecting your rights to object or opt out.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes outlined in this Privacy Policy, including:

Service providers and data processors who act on our instructions, such as payment processors, IT hosting or support providers, and tools used for scheduling or communication. These processors are only allowed to process your data in accordance with our instructions and must protect it in line with data protection laws.

Professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes and compliance with legal obligations.

Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

We require all third parties with whom we share data to respect the security of your personal data and to treat it in accordance with the law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting requirements.

In practice, this usually means:

Booking and service records, including related contact and transaction details, are typically retained for a period necessary to manage our business, address any disputes, and comply with tax and accounting regulations.

Enquiry information for potential customers who do not proceed with a booking may be retained for a limited period, after which it is securely deleted or anonymised unless further retention is justified.

Where we rely on your consent for marketing, we will retain the necessary contact details until you withdraw your consent or object to further communications, or until we determine that the data is no longer needed.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Measures may include access controls, secure storage of records, and limiting access to personal data to those who need it to perform their duties. While we strive to protect your personal data, no transmission or storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:

Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations.

Right to object: You can object to certain types of processing, including direct marketing and processing based on our legitimate interests, where your specific situation justifies it.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a commonly used, machine-readable format or transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

To exercise any of these rights, you may contact us using the details provided in your booking confirmation or our usual contact channels. We may need to verify your identity before responding to your request.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

International Transfers

Our services are primarily provided to customers in the Harringay area. Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.