Terms and Conditions

Man With a Van Harringay Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Harringay provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below:

1.1 Client means the individual or business requesting and paying for the services.

1.2 We, us, our means Man With a Van Harringay as the provider of man and van, removal, and transport services.

1.3 Services means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, and associated services that we agree to provide.

1.4 Goods means any items, furniture, personal belongings, equipment, or other property that we are requested to move, handle, or transport.

1.5 Booking means a confirmed request for services made by the client and accepted by us.

1.6 Working day means Monday to Friday, excluding public holidays in England and Wales.

2. Scope of Services

2.1 We provide man and van, removal, and transport services for domestic and commercial clients. Our services may include loading, transportation, unloading, and where agreed, packing and unpacking.

2.2 The specific scope of services for each booking will be as described and agreed at the time of booking, based on the information you provide about the type and volume of goods, access conditions, addresses, and any special requirements.

2.3 We reserve the right to refuse to carry any goods which, in our reasonable opinion, are unsafe, illegal, or not suitably packaged for transport.

3. Booking Process

3.1 Bookings may be made by the client by contacting us and providing full details of the proposed job, including collection and delivery addresses, dates, times, property access details, and an accurate description of the goods and volume involved.

3.2 A booking is not confirmed until we have accepted it and provided a booking confirmation. We may issue an estimate or quote based on the information provided, which will form the basis of the booking.

3.3 You are responsible for ensuring that all information supplied at the time of booking is complete and accurate. We rely on this information to allocate appropriate vehicles, equipment, and staff.

3.4 Any changes to your booking, including date, time, addresses, access arrangements, or the nature or volume of goods, must be notified to us as soon as possible. Changes may result in an adjustment to the price or, if we are unable to accommodate the change, may be treated as a cancellation.

3.5 We reserve the right to decline a booking at our discretion, including where we believe we cannot safely or legally carry out the requested services.

4. Estimates, Quotes and Pricing

4.1 Any estimate or quote provided prior to the job is based on the information you supply. We may revise the price if the actual work required differs from what was described at the time of booking.

4.2 Factors that may lead to a price adjustment include, but are not limited to, additional items not previously disclosed, unexpected access issues, the need for additional staff or vehicles, waiting times, or delays caused by circumstances outside our control.

4.3 Prices may be structured as fixed-fee quotes or hourly rates, as stated in your booking confirmation. Where hourly rates apply, charges will run from the arrival of the vehicle at the collection address until completion of the job, including any waiting time.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, payment is due on or before completion of the services on the day of the job.

5.2 We accept selected forms of payment as advised at the time of booking. We do not accept payment by cheque unless specifically agreed in advance.

5.3 We may require a deposit or prepayment to secure a booking. Any deposit requirement will be notified to you at the time of booking. A booking is not fully secured until any requested deposit has been received.

5.4 If payment is not made when due, we reserve the right to withhold delivery of goods until full payment is received and to charge interest on overdue sums at the statutory rate under UK law.

5.5 Parking fees, tolls, congestion charges, ferry charges, and any other third party charges reasonably incurred in providing the services may be added to your final bill unless otherwise agreed.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable to a future booking, at our discretion.

6.3 Where you cancel within 48 hours of the scheduled start time, we reserve the right to retain any deposit paid and to charge a cancellation fee to cover our reasonable costs and loss of bookings.

6.4 If we arrive at the agreed time and place and are unable to carry out the services due to reasons within your control, including but not limited to lack of access, goods not being ready, or the client not being present, this may be treated as a late cancellation and charged accordingly.

6.5 We reserve the right to cancel or postpone the services due to reasons beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, or road closures. In such cases we will use reasonable efforts to offer an alternative date or time. Our liability for such cancellation will be limited to the return of any deposit or prepayment received for the affected booking.

7. Client Responsibilities

7.1 You are responsible for ensuring that:

a. All goods are properly packed and prepared for transport, unless you have specifically booked a packing service.

b. Fragile items are adequately protected, and all boxes are securely closed.

c. Items dismantled by you or third parties are safe to move and reassemble.

d. Access is available at both collection and delivery addresses, including any necessary parking arrangements, keys, codes, or permissions.

e. Staircases, lifts, and access routes are safe and suitable for moving the goods.

7.2 You must inform us in advance of any items which are particularly heavy, bulky, or require special handling or equipment.

7.3 You must ensure that no items to be moved are hazardous, flammable, illegal, or otherwise prohibited by law or these terms.

8. Items We Do Not Carry

8.1 Unless expressly agreed in writing, we do not transport:

a. Livestock, pets, or other animals.

b. Perishable or frozen foods.

c. Illegal goods, drugs, or items obtained unlawfully.

d. Firearms, ammunition, explosives, or hazardous chemicals.

e. Cash, jewellery, precious metals, or high-value items such as artwork, antiques, or valuable collections.

8.2 If we inadvertently transport any prohibited items without prior agreement, our liability for such items will be strictly limited and we may take steps to remove or dispose of them in accordance with applicable law.

9. Waste, Rubbish, and Recycling

9.1 We are a removal and transport provider and not a licensed waste carrier unless expressly stated otherwise. We do not normally remove general household or commercial waste.

9.2 Where we agree to remove unwanted items, it is your responsibility to ensure that such items are suitable for lawful disposal or recycling and that you have the right to dispose of them.

9.3 Any removal or disposal of waste must comply with UK waste regulations. We reserve the right to refuse to remove items which appear to be waste for which we are not appropriately licensed, including construction debris, hazardous materials, or large quantities of mixed rubbish.

9.4 Fly-tipping or unlawful disposal of waste is illegal. We will not engage in any disposal that breaches UK environmental or waste legislation. Where necessary, we may take items only to properly authorised facilities and may pass on any associated charges.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods is subject to the limitations in this section.

10.2 You are encouraged to arrange your own insurance cover for goods in transit and during handling, particularly for high-value items.

10.3 We shall not be liable for:

a. Any loss or damage arising from your failure to adequately pack or protect goods you have packed yourself.

b. Normal wear and tear, minor scratches, scuffs, or cosmetic damage, especially to items that are already worn or fragile.

c. Loss or damage to goods where the value or special nature of the items has not been disclosed to us in advance.

d. Loss of profits, loss of business, or any indirect or consequential loss.

10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value for the specific affected item or items and in any event shall be limited to a fair and proportionate amount having regard to the service fee paid.

10.5 We shall not be liable for delays, failure to perform, or additional costs caused by events beyond our reasonable control, including but not limited to traffic conditions, accidents, road closures, weather events, or actions of third parties.

11. Claims and Complaints

11.1 You must inspect your goods as soon as reasonably practicable after completion of the services.

11.2 Any visible loss or damage to goods, or any complaint about the services, should be notified to us as soon as possible and in any event within 48 hours of completion of the job.

11.3 When making a claim or complaint, you should provide full details, including a description of the issue, photographs where relevant, and evidence of value where a financial claim is made.

11.4 We will investigate any properly notified complaint and seek to resolve it promptly and fairly. Our assessment may include a review of our notes, driver reports, and any relevant evidence.

12. Access, Parking and Property Damage

12.1 You are responsible for ensuring that suitable parking is available for our vehicle at collection and delivery addresses and for any permissions or permits required.

12.2 We are not liable for parking fines or charges arising from inadequate or incorrect information provided by you. Where fines or penalties are incurred due to your instructions, you may be required to reimburse us.

12.3 We will take reasonable care to avoid damage to property, including floors, walls, and doorways. However, we are not responsible for damage which arises because access is inadequate for the size or weight of the goods being moved, or where you have requested that we attempt to move goods through difficult or restricted access.

13. Time Estimates

13.1 Any timeframes or arrival times given at the time of booking are estimates only and are not guaranteed, unless expressly agreed in writing as a specific timed service.

13.2 We will use reasonable efforts to meet agreed times, but delays may occur due to traffic, weather, earlier jobs over-running, or other factors beyond our control. Our liability in such cases is limited to the charges for the services affected and does not extend to consequential losses.

14. Data Protection and Privacy

14.1 We will collect and use personal information from you in order to process bookings, provide services, and manage our relationship with you.

14.2 Your details will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.

15. Amendments to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any changes will be published on our main service information and will take effect for future bookings from the date of publication.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written booking confirmation or agreed quotation, constitute the entire agreement between you and us in relation to the services and supersede all previous discussions, correspondence, or understandings.

18.2 No variation to these Terms and Conditions shall be effective unless agreed by us in writing.