Man With A Van Harringay Terms and Conditions
These terms and conditions set out the basis on which Man With A Van Harringay provides removal, transport, loading, unloading, and related support services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service, as they govern the relationship between the customer and the provider from the moment a quotation is accepted through to the completion of the job.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating as Man With A Van Harringay, and “you” or “the customer” refers to the person or business requesting the service. These terms apply to household moves, furniture transport, single-item collections, delivery assistance, clearance support where lawful, and similar van-based services. They are intended to be clear, fair, and consistent with applicable UK consumer and contract law.
A booking may be made by phone, email, online form, messaging platform, or any other method we make available from time to time. A booking is only confirmed once we have accepted the job details, provided a quotation or estimate, and received any required deposit or written acceptance. The customer must ensure that all booking information is accurate, including collection and delivery addresses, access conditions, item descriptions, dates, times, and any special requirements such as stairs, heavy lifting, parking restrictions, or need for additional staff.
Booking Process
When you request a service, we may ask for details that allow us to assess vehicle size, load weight, packing needs, and the likely duration of the work. Any quotation is based on the information supplied at the time of booking. If the actual job differs from the description provided, we reserve the right to amend the quotation, the timing, the crew allocation, or the scope of the service. A quote from our man and van Harringay service is not a guarantee of fixed pricing unless expressly confirmed in writing as fixed.
It is your responsibility to check that the agreed date, time, addresses, and service details are correct. If a booking confirmation contains an error, you must tell us promptly so that we can correct it before the scheduled work begins. We are not responsible for delays or extra costs caused by inaccurate information provided by the customer. If access is restricted or unsafe, or if the items cannot be moved using reasonable manual handling, we may refuse to proceed until a safe arrangement is made.
We may refuse or cancel a booking at our discretion if the job is unlawful, unsafe, misdescribed, or outside the capabilities of the vehicle and crew allocated. This includes, without limitation, hazardous materials, prohibited goods, or items that require specialist handling beyond standard man with a van services. Any acceptance of a booking does not create an obligation to carry items that would breach road transport rules, health and safety requirements, insurance conditions, or waste regulations.
Once the service begins, the customer or a nominated adult representative must be available to confirm the items to be moved, any agreed access arrangements, and the destination details. If the customer is absent and no representative is available, we may delay the service or treat the job as cancelled, and waiting charges or cancellation fees may apply. We aim to work efficiently, but reasonable instruction and prompt decision-making from the customer are required to complete the service on time.
Any additional work requested on the day, such as extra stops, additional lifting, dismantling, reassembly, or more items than originally booked, may be accepted at our discretion and may incur additional charges. The customer agrees that our crew may decline to move items that are unsafe, excessively heavy, poorly packaged, or liable to cause damage to property, the vehicle, or other goods. The final loading decision rests with the driver or team leader acting reasonably and in good faith.
If the customer requests a particular route, parking approach, or time adjustment, we will try to accommodate it, but we do not guarantee specific arrival windows unless explicitly confirmed. Road closures, traffic, weather, vehicle breakdown, and other events outside our control may affect timing. We are not liable for indirect losses arising from such delays, provided we have taken reasonable steps to perform the service competently and promptly.
Payments and Charges
Prices may be calculated on an hourly basis, a fixed fee basis, or a combination of both, depending on the job type and the information provided. Any estimate is based on the work described at the time of booking and assumes normal access, standard labour, and no unforeseen complications. Charges may increase where there is waiting time, difficult access, additional labour, congestion, parking fees, tolls, congestion charges, ferry costs, or other third-party charges that are necessary to complete the job.
Unless otherwise agreed, payment is due immediately on completion of the service. We may require a deposit, part payment in advance, or full prepayment for certain bookings, especially for larger jobs, commercial work, or short-notice bookings. Accepted payment methods may include bank transfer, card payment, cash, or other methods stated at the time of booking. Where an invoice is issued, payment must be made by the due date shown on the invoice.
Late payment may result in recovery action, including administrative charges, interest where permitted by law, and reasonable debt collection costs. If you dispute any element of a charge, you must notify us as soon as possible and pay the undisputed amount by the due date. We reserve the right to suspend future services, refuse new bookings, or retain goods where lawful until outstanding sums are paid in full.
For work quoted as an estimate, the final amount may vary if the actual service differs from the initial description. Examples include more items than stated, longer carrying distances, additional floors, waiting for keys, failed access, or the need for multiple trips. We will normally explain any proposed change in price before continuing, but if circumstances arise during the job that could not reasonably have been anticipated, the customer authorises us to make reasonable adjustments to the charge.
Any promotional offer, discount, or special rate is subject to availability and may be withdrawn at any time. Such offers cannot usually be combined unless we agree otherwise. Errors in pricing caused by obvious mistakes, system faults, or incorrect customer information may be corrected, and the customer will be given the option to accept the revised terms or cancel the booking without charge where appropriate.
Cancellations and Rescheduling
You may cancel or reschedule a booking by giving us notice as early as possible. Cancellation terms may vary depending on the amount of notice given, the nature of the booking, and whether we have already incurred costs such as vehicle allocation, staff scheduling, parking reservations, or materials. Where a deposit has been paid, some or all of it may be retained to cover losses reasonably caused by the cancellation, unless consumer law requires otherwise.
If you cancel shortly before the scheduled time, or if the crew arrives and is unable to complete the job because of customer-related issues such as no access, no parking, missing keys, incorrect address, or lack of readiness, cancellation fees or a call-out charge may apply. If a rescheduled date is requested and accepted, it remains subject to availability. We are not obliged to hold a slot indefinitely, especially where a job has been cancelled and other work has been arranged in its place.
We may cancel or postpone a booking if there are circumstances beyond our reasonable control, including severe weather, accident, illness, vehicle failure, police restrictions, road closures, or unsafe conditions. In such cases, we will aim to offer an alternative date or a refund of any prepayment for the part of the service not performed, subject to any costs already reasonably incurred. This does not affect any statutory rights the customer may have under UK consumer law.
Where a booking is postponed rather than cancelled, the original terms may continue to apply unless we agree otherwise in writing. The customer is responsible for ensuring that any new date still meets their needs and that all relevant information remains accurate. If new conditions apply, such as a different property, different item list, or changed access, the revised quotation may differ from the original.
Customer Responsibilities and Liability
The customer must pack items adequately unless we have expressly agreed to provide packing as part of the service. Fragile items, loose parts, valuables, ornaments, glass, and electronics should be protected appropriately. We do not accept responsibility for damage caused by insufficient packaging, pre-existing defects, hidden weakness, or items that are unsuitable for transport in their current condition. Any item of special value should be declared before the move begins.
It is the customer’s duty to ensure that all items are lawful to transport, correctly owned, and not subject to any restriction, recall, or legal prohibition. The customer shall not include cash, jewellery, passports, confidential documents, illegal substances, firearms, flammable liquids, explosives, perishable waste, or other prohibited articles unless we have specifically agreed in writing and the law allows it. We may inspect items where reasonably necessary to comply with safety and legal obligations.
The customer agrees to indemnify us for losses arising from inaccurate information, unlawful goods, unsafe premises, or instructions that would lead us to breach the law. Subject to applicable law, our total liability for loss or damage arising from the service is limited to the amount paid or payable for the specific job, except where liability cannot be limited by law, such as for death or personal injury caused by our negligence. We are not liable for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress.
We will exercise reasonable care and skill in carrying out the service. If damage is caused by our proven negligence, the customer must notify us as soon as reasonably possible and provide evidence of the damage and the circumstances in which it occurred. We may inspect the goods, packaging, premises, or vehicle records before deciding whether any claim is valid. Claims made long after the event may be harder to assess and may not be accepted if delay has prejudiced our ability to investigate.
The customer must take reasonable steps to protect floors, walls, doors, and communal areas where access is being used. If building management, landlords, neighbours, or site operators impose rules, the customer must tell us in advance. We are not responsible for fines, penalties, or charges arising from restrictions that were not disclosed beforehand. If special permits, keys, lift reservations, or access codes are required, the customer must obtain and provide them on time.
Waste Regulations and Environmental Compliance
Where our man with a van service includes clearance, disposal, or removal of unwanted items, the customer agrees to provide an accurate description of the materials involved. We only carry and dispose of waste in accordance with UK waste regulations and environmental law. We may refuse to collect or transport items that are hazardous, contaminated, improperly separated, or otherwise unsuitable for lawful disposal by standard means.
The customer remains responsible for ensuring that waste is described truthfully and that any materials handed to us are legally transferable for disposal or recycling. If items are classed as controlled waste, the customer may be required to declare their nature and, where relevant, provide documentation. We do not accept responsibility for fines or enforcement action arising from undisclosed hazardous or regulated waste presented by the customer. We may require the customer to sort, separate, or retain certain items if mixed loads would breach legal obligations.
Any disposal carried out by us is subject to the availability of lawful facilities and may involve third-party charges. We may pass on those charges where they are necessary and reasonable. Where reusable items are taken for donation, recycling, or reuse, this is always subject to condition, suitability, and lawful handling. No guarantee is made that any item will be reused, recycled, or accepted by a third party, unless specifically stated in writing.
The customer must not ask us to dispose of asbestos, chemicals, paint, fuel, medical waste, sharps, tyres, batteries, gas cylinders, or similar regulated materials without prior written agreement and proof that lawful handling arrangements are in place. If prohibited or undeclared waste is found during the job, we may stop work immediately and charge for time already spent, safe containment, and any necessary return journey or disposal-related costs.
We reserve the right to decline any job that would cause us to breach licensing, environmental, or transport requirements. If a vehicle is loaded in a way that presents environmental risk or contravenes waste rules, we may rearrange the load, refuse carriage, or require the customer to remove offending items. Our acceptance of a booking does not mean we have accepted responsibility for the legality of the customer’s waste description.
These terms do not affect your statutory rights. If you are a consumer, you may have rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, and other relevant UK legislation. Nothing in these terms excludes or limits any liability that cannot legally be excluded. If any provision is found invalid or unenforceable, the remaining provisions will continue in full force.
Governing Law: These terms and conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. By booking a service, you acknowledge that you have read, understood, and agreed to these terms.